Refund Policy

Wave Card Private Limited, including its brand Blink Card, is dedicated to delivering high-quality financial services to our customers. This refund policy outlines the terms and conditions under which refunds are provided for our fintech products and services.

Eligibility for Refunds

• Fraudulent Activity: If a customer's account experiences unauthorized transactions due to fraudulent activity, a refund will be provided for the amount debited from the customer's account.
• Failed Transactions: In the event of a failed transaction where funds are debited from the customer's account but not credited to the intended recipient, a refund will be initiated promptly.
• Service Disruptions: If our fintech services experience prolonged disruptions or downtime, resulting in the inability for customers to access their accounts or execute transactions, refunds may be provided on a case-by-case basis.

Refund Procedure

1. Contact Customer Support: Customers must contact Blink Card's customer support team to report the issue and request a refund. This can be done through our app, website, or designated customer support channels.
2. Provide Documentation: Customers may be required to provide documentation or evidence to support their refund request, such as transaction details, account statements, or proof of unauthorized activity.
3. Verification Process: Blink Card formaly Wave Card Private Limited reserves the right to conduct a thorough verification process to authenticate refund requests and ensure compliance with our refund policy and regulatory requirements.

If you are eligible for a refund, we will reimburse your amount into your bank account within 7-14 working days.

Contact Information

For inquiries or assistance regarding refunds, customers can contact Wave Card Private Limited's customer support team via email at service@blinkcard.in support@wavecard.com or through our app's support feature.